Background

Prague, like many other cities in the world, has a great public transportation system. However, for people that live in the suburbs of Prague, there are few options to reach the city.

Citya comes to solve this problem, picking up passengers heading in the same direction with
big vehicles (up to 6 passengers).

The vehicle picks the passengers up at a stop near them and drops them at a stop near their
final destination.

Backlog prioritization

Together with the Product Owner and the business management, we've defined the steps to launch the MVPs of the passenger app and driver app.

In the design team, tasks were classified as small (1 point), medium (3 points), and big (5 points), considering their effort, so we could check our performance on every sprint. They were written on Jira and divided between us.

Discovery workshops

Every week, the team made workshops with the business management team, to understand the needs of the apps, present designs, and build the next steps together.

Research

Different UX processes were used to make sure we were creating a valuable product.

Some of them:
• Competitor Analysis;
• User Interviews;
• Usability tests;
• User Journey Maps.

Flows and UI

The passenger and driver apps were developed and tested.

Next steps

When I left the project:
• The MVP of the app was about to be launched in Czech Republic, so the team's plan was to take rides with different passengers and drivers, to write notes, make interviews and observe their behaviour;
• A Dashboard to manage the whole service was being built, so the fleet operators could support the drivers and passengers;
• New features were being developed, like “pre-booking a ride” for passengers.